Refund Policy

At Arteriors, we strive to provide our customers with the highest quality home decor items. However, we understand that there may be instances where a refund is necessary. This refund policy outlines the conditions under which refunds can be requested and the process for obtaining a refund.

Eligibility for Refunds

In order to be eligible for a refund, the following conditions must be met:

1. The item must be returned within 30 days of purchase.

2. The item must be unused and in its original packaging.

3. The customer must provide proof of purchase, such as a receipt or order confirmation.

Refund Process

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact our customer service team at [customer service email] within 30 days of receiving your item.

2. Provide your order number and a detailed explanation of why you are requesting a refund.

3. Our customer service team will review your request and provide further instructions.

4. Once your request is approved, you will be provided with a return shipping label.

5. Pack the item securely in its original packaging and affix the return shipping label.

6. Drop off the package at your nearest shipping carrier.

7. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.

8. If the item is deemed eligible for a refund, we will initiate the refund process.

Refund Options

Depending on the circumstances, refunds may be issued in the following forms:

1. Original payment method: If you paid for your order using a credit card or PayPal, the refund will be credited back to the original payment method.

2. Store credit: In some cases, we may offer store credit as an alternative to a refund.

Non-Refundable Items

While we strive to accommodate all refund requests, there are certain items that are non-refundable. These include:

1. Custom-made or personalized items.

2. Clearance or sale items.

3. Items that have been used or damaged by the customer.

Contact Us

If you have any further questions or concerns about our refund policy, please don't hesitate to contact our customer service team at [customer service email]. We are here to assist you and ensure your satisfaction with our products.